Contact Us

Customer Support – Please Read Carefully

To ensure accurate and efficient service, email is our primary method of communication.

Due to the nature of order verification, shipping coordination, and warranty support, most issues require review of order records and documentation. This can only be handled properly via email:

[email protected] 

Most inquiries are answered within 2-4 hours. 

Before Contacting Us

Many common questions are already answered in the following sections:

• Shipping Policy
• Payment Policy
• Warranty
• Returns / Guarantee
• FAQs

Reviewing these pages often provides immediate answers.

Payment & Address Verification (Important)

To protect against fraud and chargebacks, all credit card transactions are subject to Address Verification System (AVS) checks.

• Orders over $300 must ship only to the exact billing address on file with the credit card
• If the billing and shipping address do not match, the transaction may be declined or require additional verification
• We have no control over AVS results, as they are provided directly by the credit card processor

If AVS does not match, we may request:

• Signed invoice (or handwritten note)
• Photo ID (sensitive details may be covered)

If verification is not completed, the charge will be voided, and no funds are captured.

Please note:

• Voided transactions may remain pending with your bank for several days
• Billing address updates with your card issuer may take up to 24 hours to reflect

Shipping Policy Highlights

• We ship via FedEx Ground or Home Delivery
• No PO Boxes – carriers do not deliver large packages to PO Boxes
• Orders may require signature upon delivery depending on value
• Once tracking is issued, the customer is responsible for monitoring delivery

If a shipment is refused, undeliverable, or returned:

• Actual shipping costs (both ways) will be deducted from any refund

Warranty & Returns

Our warranty covers manufacturing defects such as seams and valves.

It does not cover:

• Accidental punctures
• Misuse or improper handling

For warranty claims:

• Photos and details must be provided via email
• In some cases, items may need to be returned for inspection

Contact Us by Email (Recommended)

For fastest service, please email us with:

• Order number
• Detailed description of the issue
• Photos, if applicable

[email protected] 

This allows us to review your case properly and respond without delays.

Phone Support (Limited)

☎ 866-299-7740

We provide phone access through a general answering service.

However:

• Phone agents do not have access to full order details
• They cannot process payments, resolve AVS issues, or handle warranty claims
• Most matters will require follow-up via email

For this reason, email remains the most effective and reliable way to receive assistance.

Important Notes

• We do not process payments or resolve billing issues over the phone
• We do not override AVS results under any circumstances
• All requests are handled in the order received via email

Our Commitment

We aim to provide:

• High-quality products
• Transparent policies
• Consistent and fair service

Following the above procedures allows us to operate efficiently and keep prices competitive for all customers.