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Quality Inflatable Boats Since 1999

Shipping

Shipping Policy:

SHIPPING WITHIN LOWER 48 US STATES:

Due to high value of some merchandise and Credit Card Fraud Protection policies, we ship all products with price tag over $300 ONLY via FedEx Ground. Items over $500 in value are also shipped with Signature Confirmation. No exceptions.

High value merchandise, such as boats, kayaks or rafts CANNOT be left unattended at the door, in the backyard, on the porch, or with a neighbor. No exceptions. Customer's signature is required as a proof of delivery.

FedEx may accept the time frame for delivery, or hold the item for pickup at a local facility as per customer request. Please call 1800-GO-FEDEX for details.

  • Question: What if I am working the whole day, why can't you ask FedEx to leave boat at my door?
  • Answer: In order to be protected from credit card fraud, we must have the credit card holder's signature on file with FedEx. If item left at the door and later stolen, we will not be responsible for delivery.

Please visit our Payment Policy for details. Check orders can be shipped anywhere within lower 48 states.

  • Question: Why can't I have boat shipped to a different address than where I receive my credit card statements?
  • Answer: According to credit card security regulations, in order to be protected from credit card fraud and charge backs, the item MUST be shipped ONLY to the credit card holders billing address.

All shipping prices are flat fees listed for deliveries within the lower 48 US states. Shipping costs include full insurance up to the value of the item being shipped. As per FedEx Damage Claim Policy, customers have 20 days to report shipping damages since package delivery. After that period NO shipping damage claims will be satisfied by the FedEx. It is the customers responsibility to notify us about any shipping damages in a proper time frame.

Once the boat has been shipped, you will receive an email from FedEx with a tracking number. Please contact FedEx at 1800GOFEDEX or www.FedEx.com to follow provided tracking number, and to ensure receiving of the package. Please email us at support@boatstogo.com if you need tracking number.

After the 3rd attempt to deliver the package, FedEx will send it back, unless you contact FedEx at 1800GOFEDEX, to arrange a local pick up. Customers are responsible for package receiving, and all associated shipping charges if item returned back to us due to customer's fault .

If the order has been cancelled after it has been already shipped out, or refused to be accepted, the appropriate shipping amount will be deducted from the total of refund. Shipping charges are NOT refundable. Please note, If item is refused or returned, FedEx will bill us for shipping back, as they don't return for free. Therefore, double shipping charges will be deducted from amount of refund or credit.

Please call FedEx at 1800GOFEDEX and ask for a supervisor or CAT representative, if you need assistance or have special requests. Don't wait for the 3rd attempt as it might be too late. Do not talk to regular phone operator, ask for CAT or supervisor.

If items are on back order, we will ship all pre-ordered boats the same day they arrive in our warehouse. We doing our best to ship all pre orders ASAP.

Local pickup is available by appointment only. Please visit the Contact us page for Warehouse location. Payment in advance is required unless paid in cash. Please email or call 866-299-7740 for an appointment.

SHIPPING OUTSIDE OF LOWER 48 STATES & ABROAD:

International customers wishing to purchase at BoatsToGo.com have these 3 options. For items over $100 in value, payment should be via bank wire transfer or Western Union. Please select Check payment option at checkout, and once order is placed, email us for bank wire information.

1. Use your own forwarder. Customers can use forwarder of their choice that will handle shipping to customer's location outside of US. Dimensions and weight of boxes are posted on web page corresponding to each product. If we have to ship to freight company of customer choice within Continental US, then standard FedEx shipping cost per boat model has to be included in a total payment.

2. Issue pickup from our warehouse. Customers can issue pickups via forwarder of their choice, DHL, UPS or FedEx Find using their own account number. Please email us shipping label to provide to forwarder at the time of pickup. Dimensions and weight of boxes are posted on web page corresponding to each product. Warehouse location: BoatsToGo, 1945 NE 149 str, North Miami, FL 33181, USA. Please email for opening hours. In case if pickup is arranged from our warehouse, customer pays us only for merchandise, and pay ALL shipping charges directly to the carrier of their choice.

3. Shop Online and ship worldwide from the USA with MyUS. We have partnered with MyUS, the No. 1 international shipping service to bring your favorite brands to you. With MyUS, you will be assigned a U.S.-based address where your package will be processed for shipping straight to your home country.

MyUS uses trusted delivery services like FedEx, UPS and DHL to ensure you receive your merchandise in the shortest amount of time. For shipping rate calculator, click here. You can find shipping weight in a specs table of each item. Some larger boats come in 2 boxes, one for tubes and another for floor.

International Shipping from BoatsToGo

To get started:

  1. Sign up with MyUS and get your MyUS address to use at checkout
  2. Shop online at US stores, and have your packages sent to your MyUS address
  3. MyUS will let you know when you package has arrived and allow you to create a shipment request for all your purchases
  4. Your shipments will arrive at your door in 2-4 business days

Please refer to our Payment Policy for accepted forms of payments for shipment abroad of US. Please email us with your shipping address to request Pro-Forma Invoice if needed.

QUESTION: How to place order with a credit card for item under $200 in value?

ANSWER: Once you arranged forwarder or set up shipping address with MyUS.com, then please place order on-line, and enter your credit card information into billing address, select state of Alabama instead of your country, and enter MyUS address as a shipping during checkout. If you do your own forwarder pickup, then type in a comment section about that. We process orders manually, and will follow your instructions in a comment section.

QUESTION: How to place order for item over $200 in value?

ANSWER: For all items with total over $200, please arrange payment via Bank Wire transfer. We don't take credit cards on that. Please order on-line, select Payment by Check method and type into comment section that you need info for bank wire transfer. Also, please email to us to expedite such requests. Once wire payment is received, we will proceed to one of options indicated above.

QUESTION: What if product arrived damaged, or item is defective?

ANSWER: Please note, that in an unlikely event that received merchandise, or any of its parts need to be replaced for any reasons, warranty or not, BoatsToGo will deliver replacement parts to the Freight Forwarder of your choice ONLY within the lower 48 states. Customers outside of US are responsible for ALL charges associated with shipping of merchandise from US to destinations abroad. BoatsToGo will not be responsible for shipping charges abroad of US. Please refer to our Warranty Policy for more information.

SHIPPING TO CARIBBEAN AND LATIN AMERICA:

We recommend TROPICAL SHIPPING freight company that has local offices all over Caribbean, Bahamas and Dominican (US address: 9505 NW 108TH AVENUE, MEDLEY, FL 33178, Phone: 305-805-7400). Please visit Tropical Shipping web site to find your nearest office. Average freight shipping costs starting from $120 per boat including pick up.

For shipping to Puerto Rico we recommend Kestrel Liner Agencies, (305) 805-7420, 9505 NW 108th Ave, Medley, FL. Approx $175 shipping for SD385 size boats. $75 Trans Caribe Freight shipping and around $40 for pick up (includes delivery in San Juan) Customers have to call a Freight Company directly to get a price quote and/or arrange pick up from our warehouse.

SHIPPING TO ALASKA AND HAWAII:

Shipping via FedEx Ground may be very expensive. Around $400 for a medium size boat, up to $800 for 14' SD430. But customers can save on shipping by arranging delivery via 3rd party freight companies delivering goods from mainland to Hawaii or Alaska. For example, Seattle to AK: Alaska Marine Lines , 5615 W MARGINAL WAY SW, SEATTLE WA, 98106, Tel (206) 764-8346 or SOUTHERN ALASKA FORWARDERS , 646 S HOLGATE ST, SEATTLE WA, 98134 Tel (907)-424-3286.

Customers will pay our regular FedEx Ground shipping to Seattle, plus around $40-$80 for delivery from Seattle to Alaska. Customers have to call forwarders directly to arrange shipping details.

Please lookup forwarding companies on Google. Boatstogo is NOT Responsible for shipping damages that may occur during shipment to Alaska. Customers are responsible for all shipment of replacement parts to AK.

Because we are not shipping directly to card billing address, we are not able to accept credit card payments when shipping to AK or HI. Therefore payments to AK or HI must be in a form of check, or money order, or bank transfer, or Western Union or Zelle. Please place order on-line and select Check payment option at checkout, then email us for payment details.

SHIPPING ERROR POLICY:

Despite doing our best to avoid such shipping errors, as sending incorrect items to customers, there is always a small chance that shipping mistakes may occur. In order to best suit our customer's needs, we are constantly increasing and changing the variety of merchandise that we offer. In the unlikely event that a shipping error occurs, we will issue a pickup call tag within the lower 48 states to start the replacing process.

As soon as the original item is received back and inspected for full completeness, we will send a replacement item via our standard method of shipping. Sorry, no exceptions. We can't send a replacement until the first item is received back and inspected. We do not offer express shipping for replacement items, only regular Ground services.

LOST OR DAMAGE POLICY:

All merchandise is inspected before it is shipped from the manufacturer's facility and/or at the BoatsToGo shipping warehouse. All merchandise is shipped well packaged, in a standard shipping carton, and insured. The shipping charges we collect from customers at the time of the order are paid directly to the shipping carrier to deliver products in a good condition.

Once the merchandise is picked up by the shipping carrier, such as FedEx, it becomes its responsibility to ensure delivery in a good, undamaged condition. BoatsToGo has no control over the delivery process of the shipping carrier, and therefore BoatsToGo will NOT be responsible for ANY type of shipping damages. By placing an order at our website BoatsToGo.com, you the customer agree not to hold BoatsToGo.com liable for shipping damages.

There are 2 ways shipping damages can be handled. In both options, please take pictures of damage close up, overall picture of product and pictures of shipping carton, with damages to packing visible.

Option 1: Customer keep item, agrees to conduct repairs on customer’s side, and receive compensation from FedEx to offset extra efforts. If damage very minor, we might offer credit or replacement without need to go through FedEx claim process. We will provide repair instructions if needed.

Option 2: Customer does not wish to engage in repairs, and would like to have item replaced or refunded. If item over $300 in value, damage need to be marked with a piece of paper, so that location of damage can be easily identified. Item need to be packed back into shipping box, and sealed with Scotch tape. If damage to the product is due to the hole in a shipping carton, then that damage should be placed close to that hole location in a box. FedEx will need to be able to locate damage once item picked up. Item MUST be returned to: BOATSTOGO, 1945 NE 149 STR, NORTH MIAMI, FL 33181. If item will be returned to different location, then customer is responsible to associated shipping charges to have item returned to BOATSTOGO, 1945 NE 149 STR, NORTH MIAMI, FL 3318. Customer is responsible for return shipping charges of undamaged items that are part of an order.

Customers are responsible for filing damage claims with the shipping carrier, as per the below instructions.

Download FedEx Claim Instructions. Download FedEx Claim Form and email directly to FedEx claims using email on that form. Or, you can file claim over the phone with FedEx by calling 1800GOFEDEX.

Please note that as per FedEx Claim Instructions: "The sender, the recipient or a third party can file the claim."

  1. Take pictures of shipping box damages, actual damage in close up, an overall picture of the product. Close up and perspective. About 4-6 pictures in total.
  2. Prepare a copy of the product invoice and locate the tracking number of the damaged package. Email us if you need a PDF copy of the invoice or tracking.
  3. Call FedEx at 1800GOFEDEX (800-463-3339) and provide the tracking number related to the damaged item over the phone. If the aluminum floor is damaged, provide master tracking of the box with boat tubes.
  4. Inform the phone operator that the item received was damaged and that you want to file a damage claim on it. If asked for BoatsToGo address, provide the following address: 1945 NE 149th ST, North Miami, FL 33181. If the box was delivered from the warehouse in Washington, only if asked should you provide the warehouse address printed on the packing slip. Provide your address if asked where the item was shipped to.
  5. Follow the operator’s instructions, and provide your own email for contact by FedEx. If asked for the claimed amount asking for 20-50% of the invoice would be reasonable, depending on the severity of damages. Do not claim the full amount, as it will have a higher chance of rejection. You can also ask the operator to delegate the claim directly for you, so that check will be mailed directly to you.
  6. Once the claim is filed, you will receive a claim number, and email from FedEx to confirm that the claim was filed. Simply reply to that email, and include all the pictures you took plus the PDF invoice showing item value.
  7. Call back FedEx in about 30 days for the status of your claim, unless you receive a check in the mail. If check not received, it might be that FedEx waiting for invoice showing estimated cost of repairs. In that case, you will need to generate invoice showing estimated cost of repairs.
IMPORTANT:

DO NOT refuse to accept the package, unless damage to the product itself is severe, clearly visible, and can be documented with set pictures. In that case, please take pictures of damages and packages before refusing. Please note that FedEx insurance only covers the content of the package inside the box, but not shipping cartons itself. Therefore, if the item refused is only based on visual condition of packaging materials, such as rips or holes in a carton, but the content inside is not damaged, customers will be responsible for original shipping charges, plus for the shipping charges back to us, since FedEx does not deliver the refused packages for free of charge. If no damages present with a product inside the shipping box, we will not be able to file a damage claim with a FedEx, even if the box is ripped up or looks all beat up. We strongly suggest accepting the shipment, because if there are actual damages discovered after the box was delivered, damage claims with FedEx can still be filed within 20 days.