All payments from Alaska, Hawaii, Caribbean or Puerto Rico and abroad have to be in the form of either:
It is easy to pay via Western Union directly from your cell phone using new WU Money Transfer App for iPhone and Android phones. Western Union now accepts credit card to send payments directly from your cell phone. Also, Zelle Quick Pay is instant payment option directly from bank account.
No COD or Financing. All orders must be paid in full before delivery. All local pickup orders are subject to a 7% FL state tax.
We ship ALL products over $500 in value via FedEx Ground with Signature confirmation. FedEx Ground does not deliver to PO Boxes.
Please email with your name/address and model number to request an Invoice if needed.
Question: What if I am not at home and want boat to be shipped to different address?
Answer: Payments by check, USPS money order, bank wire transfer, on-line bill payment or Western Union can be shipped to any address in lower 48 states, except PO Box. If you want to pay with credit card and ship to different address, then the only option is to call your bank, and set your shipping address as a primary billing address for your credit card before placing order with us. After you received our boat, you can call bank and switch billing address back to what it was before.
Question: Why are clearance on personal checks so long, 7 days?
Answer: Thanks to a recent customer who changed his mind and decided to cancel his order by placing stop payment on his personal check without notifying us first. If the order can't wait, and has to be shipped to an address that is different than the credit card billing address, then please provide payment via bank wire transfer. It is easy, quick, and all banks allow you to make wire transfers on-line, over the phone or in person. Blank Pro Forma Invoice available here.
Question: What if I need to ship to address different than billing?
Answer: Alternative solutions to ship to address different than a billing. Please choose 1 of these options:
[A] Payment by Personal or Bank check, Money Order, Western Union or Bank Wire transfer. Please email for more info.
[B] Customers may also contact a Credit Card issuing bank and temporarily set an alternative shipping address as a Primary Billing Address. These changes have to be done before order is placed, because it takes 24 hours for cards to update new address in a system. After order has been shipped, customer may contact his/her Credit Card issuing the Bank once again and switch the Billing Address back to the original.
[C] With ZELLE you can send payment directly from your on-line banking. See https://www.zellepay.com/get-started to find out if your bank offers that option. Simply login into your on-line banking app on your phone, and look for QuickPay or Zelle payment option. For example, if you have Chase bank, login at chase.com, and select QuickPay by Zelle, under Pay & Transfer. If your bank or credit union doesn't offer QuickPay or Zelle, then download the Zelle app from App store of your cell phone.
[D] To confirm credit card ownership, and have item shipped to alternative address, we will need following additional documentation, after order has been placed: Picture of your Driver License.Picture of back of your credit card. No need for front of card. Signed invoice, with signature matching both driver license and back of credit card. Simply print and sign invoice, place driver license and back of credit card at the bottom of invoice, make clear picture with cell phone while holding it horizontally, so that invoice is fully visible, and then email to sales@BoatsToGo.com
Question: Why are you saying address does not match, when I know it is correct billing address?
Answer: There are several reasons why AVS might report customer provided address as no match to a billing. 1) Cardholder have more than one address on file with credit card - billing address and mailing address and/or secondary address. Mailing address where cardholder receives card statement is what we need as billing. Not billing, not secondary. 2) Sometimes customers have apartment or suite as first line of address, with house and street on 2nd line of address. AVS matches by 1st line of address, not 2nd. It is advisable to change billing address with card, so that apartment or suite is on 2nd line, where it should be. 3) Customer receive statement on PO Box, not actual home address.
Question: Why do you make it difficult to buy, I never had this problem before with other sellers?
Answer: It is not our intention to make purchase difficult. However, as per credit card requirements, in order for us, seller, to be protected against chargeback or fraud claims, we must either; 1) ship to credit card billing address, and receive positive confirmation from AVS system. Or, 2) have on file customer's signature on invoice, picture of driver license. We also need to match signature on back of credit card to signature on invoice. Due to some number of stolen credit cards, and claims of fraud, we must follow above requirements to avoid financial loses due to high cost of our products.
Question: What is a pre-authorization charge for an online order?
Answer: When you place an order, BoatsToGo.com credit card processor contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the entire transaction processes or the authorization expires, but this isn't an actual charge. It will show as PENDING on your card statement until fully processes. If transaction is voided, pre-authorization will be removed from your account according to the policies of your bank. To remove an authorization, contact your bank to clarify how long they hold authorizations for online orders.