All payments from Alaska, Hawaii, Caribbean or Puerto Rico and abroad have to be in the form of either:
It is easy to pay via Western Union directly from your cell phone using new WU Money Transfer App for iPhone and Android phones. Western Union now accepts credit card to send payments directly from your cell phone. Also, Zelle Quick Pay is instant payment option directly from bank account.
No COD or Financing. All orders must be paid in full before delivery. All local pickup orders are subject to a 7% FL state tax.
We ship ALL products over $500 in value via FedEx Ground with Signature confirmation. FedEx Ground does not deliver to PO Boxes.
Please email with your name/address and model number to request an Invoice if needed.
Question: What if I am not at home and want boat to be shipped to different address?
Answer: Payments by check, USPS money order, bank wire transfer, on-line bill payment or Western Union can be shipped to any address in lower 48 states, except PO Box. If you want to pay with credit card and ship to different address, then the only option is to call your bank, and set your shipping address as a primary billing address for your credit card before placing order with us. After you received our boat, you can call bank and switch billing address back to what it was before.
Question: Why are clearance on personal checks so long, 7 days?
Answer: Thanks to a recent customer who changed his mind and decided to cancel his order by placing stop payment on his personal check without notifying us first. If the order can't wait, and has to be shipped to an address that is different than the credit card billing address, then please provide payment via bank wire transfer. It is easy, quick, and all banks allow you to make wire transfers on-line, over the phone or in person. Blank Pro Forma Invoice available here.
Question: What if I need to ship to address different than billing?
Answer: Alternative solutions to ship to address different than a billing. Please choose 1 of these options:
[A] Payment by Personal or Bank check, Money Order, Western Union or Bank Wire transfer. Please email for more info.
[B] Customers may also contact a Credit Card issuing bank and temporarily set an alternative shipping address as a Primary Billing Address. These changes have to be done before order is placed, because it takes 24 hours for cards to update new address in a system. After order has been shipped, customer may contact his/her Credit Card issuing the Bank once again and switch the Billing Address back to the original.
[C] With ZELLE you can send payment directly from your on-line banking. See https://www.zellepay.com/get-started to find out if your bank offers that option. Simply login into your on-line banking app on your phone, and look for QuickPay or Zelle payment option. For example, if you have Chase bank, login at chase.com, and select QuickPay by Zelle, under Pay & Transfer. If your bank or credit union doesn't offer QuickPay or Zelle, then download the Zelle app from App store of your cell phone. Scan Zelle QR code at the bottom of this page.
[D] To confirm credit card ownership, and have item shipped to alternative address, we will need following additional documentation, after order has been placed: Picture of your Driver License.Picture of back of your credit card. No need for front of card. Signed invoice, with signature matching both driver license and back of credit card. Simply print and sign invoice, place driver license and back of credit card at the bottom of invoice, make clear picture with cell phone while holding it horizontally, so that invoice is fully visible, and then email to sales@BoatsToGo.com. Please click on image below for example.
Question: Why are you saying address does not match, when I know it is correct billing address?
Answer: There are several reasons why AVS might report customer provided address as no match to a billing. 1) Cardholder have more than one address on file with credit card - billing address and mailing address and/or secondary address. Mailing address where cardholder receives card statement is what we need as billing. Not billing, not secondary. 2) Sometimes customers have apartment or suite as first line of address, with house and street on 2nd line of address. AVS matches by 1st line of address, not 2nd. It is advisable to change billing address with card, so that apartment or suite is on 2nd line, where it should be. 3) Customer receive statement on PO Box, not actual home address.
Question: Why do you make it difficult to buy, I never had this problem before with other sellers?
Answer: It is not our intention to make purchase difficult. However, as per credit card requirements, in order for us, seller, to be protected against chargeback or fraud claims, we must either; 1) ship to credit card billing address, and receive positive confirmation from AVS system. Or, 2) have on file customer's signature on invoice, picture of driver license. We also need to match signature on back of credit card to signature on invoice. Due to some number of stolen credit cards, and claims of fraud, we must follow above requirements to avoid financial loses due to high cost of our products.
Question: How voided transaction different from refunded?
Answer: A void transaction is a transaction that is canceled by a merchant or vendor before it settles through a consumer's debit or credit card account. Although a transaction may be void, it does not appear on the customer’s account statement. It may appear as a pending transaction when the customer checks their account online. A void transaction is a transaction that is canceled before it settles through a consumer's debit or credit card account. When a transaction is voided, it shows up as a pending transaction on the customer's account for a short period of time, while the process is being completed. Void transactions are different from refunds, which are issued after the transaction has cleared through the customer's account. Mistaken charges, incorrectly-charged merchandise, and fraudulent purchases are the most likely to be voided. When a transaction takes place, the merchant charges the customer's debit or credit card. If there are enough funds in the customer's account, the terminal authorizes the transaction. But the transaction is not fully settled, as payment has to be released from the customer's account to the merchant. If there is a problem with the transaction, it can be voided—even though it hasn't settled. Since the transaction is pending and has not cleared the customer's account, it means the sale can be prevented from going through. The hold can last anywhere from 24 hours to several weeks causing the customer an inconvenience because they won’t be able to access the money during that time. Therefore, it is important to make sure that customer know correct billing address before placing order. Void transactions are different from refunds. With void transactions, no money is ever actually transferred from the customer’s debit or credit card company to the merchant. But refunds are issued after a transaction has settled and the customer has paid for the good or service.Unlike void transactions, refunds can take a much longer pass through to a customer's account. Some refunds take as little as 48 hours to reflect on a customer's account, while others can take as long as 30 days.
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