If you placed a pre order for an item that was on back order, and would like to find out when it will be shipped out, please visit web page of item you have ordered. Please look for date posted, right under Pre Order button. Please Read More about Pre Orders.
Please be advised that all ports are extremely congested. We anticipate the situation will worsen with the upcoming holidays and with this years unprecedented increase of cargo volume. Truckers are overwhelmed due to equipment shortage and long wait times at the terminals. Warehouses short on stuff. Ports short on stuff. All that result in delays that are out of our control. Here is reply from shipping forwarder on our question, why are all these delays with containers arrivals?: " We can’t decide the ETA. Due to the shortage of stuff issue at terminal right now. Vessel are line up at port waiting to discharge. " Here is reply from shipping warehouse on our questions, when containers that already arrived will be ready for shipping?: "Thank you for your patience. We have been struggling with labor and unable to get people in the door. Appreciate your patience." To our customers, we want nothing else, than to ship all pre orders ASAP, but situation is difficult with labor market.
Status update as of 9/20:
For all of these SATURN models -FB385DG, PK365DG, CR350G
After numerous delays, container finally arrived today 9/16 into port of Settle. Now we have to wait for container become available for unloading, delivery by truck to warehouse, and unloading.
We estimate that we can start shipping around Friday, September 24th or Monday 27th.
For all of these SATURN models -CB290, CB330, SK396, SK430, SD430, SD518
Container arrived at port of Tacoma, but was placed on random Custom exam inspection. We have no control over random exams by US Customs. That will delay container by probably another week. We hope to ship all pre orders on above models closer to end of September. We will post more detailed updates later on.