30 Days Money Back Satisfaction Guarantee

Return and Refund Policy:

1. Quality Assurance 

• We guarantee the quality and value of all our boats, rafts, and kayaks. However, if you are not satisfied upon receiving and inspecting your item, you may return item within 30 days of the shipment arrival date.

2. Return Eligibility

• Items must be unused and in original condition.  
• No refunds will be issued for used or worn merchandise.  
• Returns must be initiated within 30 days from the date the shipment arrives.

3. Refund Process

• Refunds will be issued for the item price minus any shipping costs and transaction fees.  
• If an order is canceled after shipment, the shipping cost will be deducted from the refund.  
• Refunds and canceled orders over $300 will be processed via company check.  
• Please allow 7-14 business days for delivery of the refund.

4. Customer Responsibility  

• Customers are responsible for all shipping charges associated with the return or cancellation of their order.

By adhering to this policy, we aim to provide a smooth and transparent process for returns and refunds while ensuring customer satisfaction. Customers who return eligible products will receive a refund for the purchase price of the item. 

Please note that shipping charges, import duties, brokerage fees, and other related costs are non-refundable.

Please read carefully for conditions of refund:

IMPORTANT: Returned item should be unused, and exactly in the same condition as you received it from us!

• Carefully unseal shipping box by removing packing tape from front. Do not reap or damage shipping box.
• Please take a quick note how items arranged in a box, and how boat has been folded. You might need it in extremely unlikely case if you will decide to pack everything back for a return.
• Unfold boat, raft or kayak on a clean surface free of debris, sand or water. Tarp or plastic are recommended.
• Inflate item using enclosed pump for inspection. Do not throw away plastic bags.
• Carefully inspect item and make sure that you are happy with your purchase.

If you will decide to return boat, raft or kayak back for a refund:

• Send email to support@boatstogo.com to request return authorization.
• IMPORTANT: Click here to read how to correctly fold deflated boat for compact storage.
• Fully deflate all boat compartments and air floor. Electric inflator/deflator is recommended.
• Immediately after full deflation of compartment place valve pushpin in upper position to avoid air getting back into compartment. To do it press valve pushpin with a finger and rotate until it will pop-up.
• Please make sure that there are absolutely NO debris, dirt, sand or water on deflated boat.
• Carefully fold boat back to the same state as it was removed from box. If air will remain in compartments, you will not be able to close the box completely.
• Place folded boat and all accessories back in a box and securely seal it with a packing tape.
• You are responsible for shipment arrangements back to us. Please insure shipment for its value.
• We recommend FedEx Ground service from FedEx staffed facility as a cheapest way to send packages. Please visit www.fedex.com for locations near you. Do not use authorized centers, since they are charging extra fees.
• We DO NOT recommend using UPS or USPS for returns. From our experience, they are not reliable and extremely inflexible. We are NOT responsible for packages sent to us via UPS.
• Record your tracking number and notify us via email once tracking shows that item has been delivered back to us.
• Customers returning products that were subject to free shipping, will receive a refund for the purchase price of the product, minus including any associated shipping charges. Excluded shipping charges based on actual cost of shipping of goods.
• Customers refusing delivery will be liable for all fees and shipping charges resulting from that refusal, including returning charges. FedEx does not return back for free.
• NO Returns on boats that were already registered. Please make sure you as satisfied with purchase before going to DMV or Tag agency.
• IMPORTANT: It is sometime possible for air valve to loos a little bit of air after storage during shipping in a box, due to fabric being stretched at fold lines. There is tool inside repair kit provide for the purpose of tightening valve if needed. Please refer to FAQ section for detailed information how to do that. Leaking valve on arrival is not subject of warranty claim, as it part of boat maintenance program that must be done by customer.

• ORDER CANCELATIONS/REFUNDS. All refunds on credit card paid orders, canceled/refunded after credit card was already processed, are subject of transaction fees. Every time credit card is processed or refunded, we get charged 3.5% processing fees on that by merchant bank. If order canceled or refunded not due to our fault, refunds on order over $500 will be issued via check with 3.5% deducted from total of refund, or via credit card, with 7% refunded from total due. Please make 100% sure you are entering correct billing address, you know what you are ordering, your needs and deadlines BEFORE placing orders with credit card. Credit cards are not getting processed for free.
• We reserve the right to charge 20% restocking fees for items that were not packed same way as we send it out, or have some kind of dirt, skid marks or footprints. If we have to clean this item after you, we will charge restocking fee. All parts must be present on return. Appropriate restocking fee will be charged if anything is missing. If we unable to re sell returned item as brand new item to another customer, we have to charge restocking fee on that, to reflect reduced value of the item that has to be sold as open box or damages on our Clearance page.

Frequently Asked Questions:

QUESTION: Your return policy says only unused items can be returned. How can I be sure I’m happy with the item without using it?

ANSWER: We understand you may want to test the item before making a final decision. You may do so if necessary, but it is your responsibility to return it in brand new condition. This means removing all signs of use, such as dirt, footprints, sand, dust, or water residue. The item should be completely dry, clean, and repacked exactly as it was received.

When we inspect the return, it must look and function as brand new so the next customer can enjoy it without any loss in value. If the item cannot be restored to brand new condition, a restocking fee will apply, and it will be resold at a discount on our Clearance page.

Order Cancelation Policy: 

• All requests to cancel an order must be submitted in writing via email to support@boatstogo.com within 24 hours of placing the order. 
• Cancellations made by phone or through any method other than email will not be accepted. To initiate a cancellation, customers must include their order number and a clear cancellation request in the email. 
• If a cancellation request is received after the order has already been shipped, the customer will be held responsible for all shipping charges incurred.

Exchange Policy: 

To process an exchange, the original item must first be returned and inspected. Returned items must be in brand new or near-brand-new condition.

After inspection:

• If the item meets brand-new condition standards, a credit for the original purchase amount (minus shipping charges) will be issued.

• If the item does not qualify as brand new and must be resold as used at a discount, a deduction will be applied to the credit amount. The final credit amount can only be determined after inspection.

The issued credit can be applied toward the purchase of another item. If the new item’s price is higher than the credit amount, the difference must be paid separately.