We are 100% confident that our boats, rafts and kayaks are of great quality and even
better value. However, if upon receiving and inspecting your
item you decide
that you want to return it, you will have 30 days as of
the date of shipment arrival to return it for a
refund minus the shipping cost. Any additional fees associated
with a purchase transaction will be deducted from amount of
refund.
No refund for used or worn merchandise. Refunds and canceled orders will be issued via company check for amounts over $300. Please allow 7 - 14 days for delivery. Customers are responsible for charges associated with shipping of their orders. If order has been canceled after it has been already shipped out, appropriate amount will be deducted from total of refund.
All returns can be delivered in person, or sent via FedEx Ground to: |
BoatsToGo, Inc
1945 NE 149th street North Miami, FL 33181 |
ONLY after return authorization is received
via email. IMPORTANT: We do not provide return labels. It is up to customer to make return arrangements. Cost of product return might be higher than cost of original shipping. Please make sure you are ordering correct items, to avoid unnecessary returns. |
Please read carefully for
conditions of refund:
IMPORTANT: Returned item should be unused, and exactly in the same condition as you received it from us!
If you will decide to return boat, raft or kayak back for a refund:
F.A.Q.:
QUESTION: Return policy states that only unused item can be returned. How can I make sure that I am happy with item without using it?
ANSWER: You might try item as you wish. if that is absolutely imperative. However, it is your responsibility to bring item back to the BRAND NEW condition before sending it for a refund. That could mean that you would have to remove all signs of dirt, foot prints, sand, dust, etc. Wash and wipe away all water residue, pat it dry, and pack everything back the way it was when you received it. When we inspect returned item it should be in a BRAND NEW CONDITION, so that someone else may enjoy the same item without decreasing it value due to your trials. If item no longer in a brand new condition, we have to charge restocking fee, and sell that item on our Clearance page.
Absolutely NO REFUND for items that were used, abused, dirty or scratched!