30 Days Money Back Satisfaction Guarantee

Return and Refund Policy

1. Quality Assurance

• We guarantee the quality and value of all our boats, rafts, and kayaks. However, if you are not satisfied upon receiving and inspecting your item, you may return item within 30 days of the shipment arrival date.

2. Return Eligibility

• Items must be unused and in original condition.
• No refunds will be issued for used or worn merchandise.
• Returns must be initiated within 30 days from the date the shipment arrives.

IMPORTANT: Returned item should be unused, and exactly in the same condition as you received it from us.

Please carefully inspect the item and make sure you are fully satisfied with your purchase before using it. Once the item has been used, it is considered accepted as inspected and satisfactory in condition. Any issues reported after the item has been used will no longer qualify for return, but may be covered under warranty service as outlined in our Warranty Policy.

NO Returns on boats that were already registered. Please make sure you are satisfied with purchase before going to DMV or Tag agency.

Important Inspection and Unpacking Instructions

• Carefully unseal shipping box by removing packing tape from front. Do not tear or damage shipping box.
• Please take a quick note how items arranged in a box, and how boat has been folded. You might need it in extremely unlikely case if you will decide to pack everything back for a return.
• Unfold boat, raft or kayak on a clean surface free of debris, sand or water. Tarp or plastic are recommended.
• Inflate item using enclosed pump for inspection. Do not throw away plastic bags.

Shipping Box Condition and Returns

Shipping cartons are designed to protect the product during transit. It is normal for boxes to show signs of handling such as dents, scuffs, tears, or compression during the shipping process. These conditions do not indicate damage to the product inside.

The condition of the outer shipping box is not considered a valid reason for return or refusal of delivery. Returns based solely on damage to the shipping carton will not be accepted. Return eligibility applies only to the actual product condition in accordance with our Return Policy.

Customers should open and inspect the product after delivery. If the product itself is damaged, please report it in accordance with our Shipping and Return procedures.

Shipping Damage Replacements

If an item or component is damaged during shipping, the damaged merchandise must be returned to BoatsToGo using the return shipping label provided by us. Due to the value of our products, replacement merchandise will be shipped after the returned item has been received and inspected to verify the reported damage and confirm that all original components, parts, and accessories are present. In certain cases, at our discretion, BoatsToGo may provide replacement parts or another resolution without requiring the damaged merchandise to be returned.

Partial Shipping Damage in Multi-Box Shipments

Some products are shipped in multiple boxes or consist of multiple separate components. If only one box, component, or part of the shipment is damaged during transit, BoatsToGo will treat the issue as a shipping damage claim for the affected portion of the order.

BoatsToGo may file a damage claim with the shipping carrier and provide a replacement for the damaged component at no cost to the customer. When return of the damaged component is required, BoatsToGo will provide a prepaid return shipping label. Replacement merchandise may be shipped after the damaged component has been received and inspected to confirm the reported damage and that all applicable parts are present.

Damage to one component or package does not automatically make the undamaged portions of the shipment eligible for free return.

If BoatsToGo offers to replace the damaged component at no cost, but the customer instead chooses to return the entire product or complete order, the undamaged components will be considered a standard customer return and will be subject to our regular Return Policy. The customer will be responsible for return shipping costs for the undamaged merchandise, and the original shipping charges are non-refundable.

BoatsToGo will remain responsible for resolving the documented shipping damage to the affected component in accordance with our Shipping Damage Policy.

Partial Order Fulfillment and Unavailable Items

Orders containing multiple products or accessories may occasionally be partially fulfilled due to inventory shortages, quality-control issues, or other unforeseen circumstances. In some cases, these issues may be discovered after an order has been shipped or delivered.

If an item cannot be fulfilled, BoatsToGo will issue a refund for the unavailable merchandise, including any shipping charges attributable to that item, in accordance with applicable law.

The unavailability of one or more items, regardless of when the customer is notified, does not automatically make other correctly delivered merchandise eligible for a full-order refund or free return shipping.

Customers wishing to return delivered merchandise are generally subject to our standard Return Policy, including product condition requirements, return authorization, customer-paid return shipping, and nonrefundable actual outbound shipping costs, except where applicable law requires otherwise.

Product substitutions or alternative arrangements are subject to availability and approval by BoatsToGo. Orders sold as inseparable packages may be subject to different requirements under applicable law. Nothing in this policy limits non-waivable consumer rights.

How to Return Product for Refund

If you decide to return product for a refund:

• Send email to [email protected] to request return authorization.
• IMPORTANT: Click here to read how to correctly fold deflated boat for compact storage.
• Fully deflate all boat compartments and air floor. Electric inflator/deflator is recommended.
• Immediately after full deflation of compartment place valve pushpin in upper position to avoid air getting back into compartment. To do it press valve pushpin with a finger and rotate until it will pop-up.
• Please make sure that there are absolutely NO debris, dirt, sand or water on deflated boat.
• Carefully fold boat back to the same state as it was removed from box. If air will remain in compartments, you will not be able to close the box completely.
• Place folded boat and all accessories back in a box and securely seal it with a packing tape.
• You are responsible for shipment arrangements back to us. Please insure shipment for its value.
• We recommend FedEx Ground service from FedEx staffed facility as a cheapest way to send packages. Please visit www.fedex.com for locations near you. Do not use authorized centers, since they are charging extra fees.
• We DO NOT recommend using UPS or USPS for returns. From our experience, they are not reliable and extremely inflexible. We are NOT responsible for packages sent to us via UPS.
• Record your tracking number and notify us via email once tracking shows that item has been delivered back to us.

Refunds, Shipping Charges and Restocking Fees

3. Refund Process

• Refunds will be issued for the item price minus any shipping costs and transaction fees.
• If an order is canceled after shipment, the shipping cost will be deducted from the refund.
• Refunds and canceled orders over $300 will be processed via company check.
• Please allow 7-14 business days for delivery of the refund.

4. Customer Responsibility

• Customers are responsible for all shipping costs associated with the return or cancellation of any order.
• Upon issuance of an RMA, the customer must return the product within 20 days. Products returned after the 20-day period will be subject to a 10-25% restocking fee depending how late in season product was returned.

Please note that shipping charges, import duties, brokerage fees, and other related costs are non-refundable.

• Customers returning products that were subject to free shipping, will receive a refund for the purchase price of the product, minus including any associated shipping charges. Excluded shipping charges based on actual cost of shipping of goods.
• Customers refusing delivery will be liable for all fees and shipping charges resulting from that refusal, including returning charges. FedEx does not return back for free.

• ORDER CANCELATIONS/REFUNDS. All refunds on credit card paid orders, canceled/refunded after credit card was already processed, are subject of transaction fees. Every time credit card is processed or refunded, we get charged 3.5% processing fees on that by merchant bank. If order canceled or refunded not due to our fault, refunds on order over $500 will be issued via check with 3.5% deducted from total of refund, or via credit card, with 7% refunded from total due. Please make 100% sure you are entering correct billing address, you know what you are ordering, your needs and deadlines BEFORE placing orders with credit card. Credit cards are not getting processed for free.
• We reserve the right to charge 20% restocking fees for items that were not packed same way as we send it out, or have some kind of dirt, skid marks or footprints. If we have to clean this item after you, we will charge restocking fee. All parts must be present on return. Appropriate restocking fee will be charged if anything is missing. If we unable to re sell returned item as brand new item to another customer, we have to charge restocking fee on that, to reflect reduced value of the item that has to be sold as open box or damages on our Clearance page.

Return Shipping Address

All returns can be delivered in person, or sent via FedEx Ground to:

BoatsToGo, Inc
1945 NE 149th street
North Miami, FL 33181

ONLY after return authorization is received via email.

IMPORTANT: We do not provide return labels. It is the customer's responsibility to arrange and cover the cost of return shipping. Please note that the cost of returning the product may be higher than the original shipping cost. To avoid unnecessary returns, please ensure that you are ordering the correct items.

Important Product Conditions and Cosmetic Imperfections

• IMPORTANT: It is sometime possible for air valve to loose a little bit of air after storage during shipping in a box, due to fabric being stretched at fold lines. There is tool inside repair kit provided for the purpose of tightening valve if needed. Please refer to FAQ section for detailed information how to do that. Leaking valve on arrival is not subject of warranty claim, as it part of boat maintenance program that must be done by customer.
• IMPORTANT: Due to the manual assembly process, it is sometimes possible for small amounts of glue to be missing along the edges of seams. Glue is applied by hand with a brush along the fabric surfaces, and minor cosmetic imperfections of this nature may occasionally occur. This does not constitute a defect and does not affect the product’s functionality, strength, or performance. Such minor cosmetic imperfections are not considered grounds for return, including return shipping reimbursement or a full refund with shipping costs. However, if you are overall not satisfied with the product for this reason, you may still return it at your own expense, provided it remains in brand new and unused condition.

Frequently Asked Questions

QUESTION: Your return policy says only unused items can be returned. How can I be sure I’m happy with the item without using it?

ANSWER: We understand you may want to test the item before making a final decision. You may do so if necessary, but it is your responsibility to return it in brand new condition. This means removing all signs of use, such as dirt, footprints, sand, dust, or water residue. The item should be completely dry, clean, and repacked exactly as it was received.

When we inspect the return, it must look and function as brand new so the next customer can enjoy it without any loss in value. If the item cannot be restored to brand new condition, a restocking fee will apply, and it will be resold at a discount on our Clearance page.

Order Cancelation Policy

• All requests to cancel an order must be submitted in writing via email to [email protected] within 24 hours of placing the order.
• Cancellations made by phone or through any method other than email will not be accepted. To initiate a cancellation, customers must include their order number and a clear cancellation request in the email.
• If a cancellation request is received after the order has already been shipped, the customer will be held responsible for all shipping charges incurred.

Exchange Policy

To process an exchange, the original item must first be returned and inspected. Returned items must be in brand new or near-brand-new condition.

After inspection:

• If the item meets brand-new condition standards, a credit for the original purchase amount (minus shipping charges) will be issued.
• If the item does not qualify as brand new and must be resold as used at a discount, a deduction will be applied to the credit amount. The final credit amount can only be determined after inspection.

The issued credit can be applied toward the purchase of another item. If the new item’s price is higher than the credit amount, the difference must be paid separately.

Manufacturing Date Policy

It is standard industry practice for inflatable boats—as well as vehicles and other marine products—to be manufactured one or more years prior to their retail sale. Production is typically completed in scheduled batches, followed by periods of storage, distribution, and logistics that may extend over several months or years.

As a result, a product may display a manufacturing date from a prior calendar year while still being sold as new, unused merchandise. Across both the marine and automotive industries, the manufacturing date does not affect a product’s new status, performance characteristics, or warranty eligibility.

Warranty coverage begins at the time of sale, not at the time of manufacture, and this timing does not diminish any rights or protections afforded to the purchaser.

IMPORTANT: An earlier manufacturing date does not constitute a defect and is not considered a valid basis for requesting a full refund or product return.