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SHIPPING

For Tracking number information please email to support@boatstogo.com with your name and/or order number.

Shipping within Continental US
Shipping outside of US, Europe, Asia, Canada, etc.
Shipping to Caribbean and Latin America
Shipping to Alaska and Hawaii
Shipping to Singapore
Payment policy for shipping to above locations
  
SHIPPING  WITHIN LOWER 48 US STATES:

Due to high value of some merchandise and Credit Card Fraud Protection policies, we ship all products with price tag over $200 ONLY via FedEx Ground. Items over $500 in value are also shipped with Signature Confirmation. No exceptions.

High value merchandise, such as boats, kayaks and/or rafts CANNOT be left unattended at the door, in the backyard, on the porch, or with a neighbor. No exceptions. Customer's signature is required as a proof of delivery. 

FedEx may accept the timeframe for delivery or hold the item for pickup at a local Facility as per customer request. Please call 1800-GO-FEDEX for details.

  • Question: What if I am working the whole day, why can't you ask FedEx to leave boat at my door?
  • Answer: First, in order to be protected from credit card fraud, we must have the credit card holder's signature on file with FedEx. Second, if the item is left at the door and later stolen, who would be responsible for the loss? The customers signature on file with FedEx is the only way for us to have proof of delivery.

Due to high value of some merchandise and Credit Card Fraud Protection policies, we ship all products with price tag over $200 ONLY to credit card billing address. No exceptions. Please visit our Payment Policy for details. However, check orders can be shipped anywhere within lower 48 states.

  • Question: Why can't I have boat shipped to a different address than where I receive my credit card statements?
  • Answer: According to credit card security regulations, in order to be protected from credit card fraud and charge backs, the item MUST be shipped ONLY to the credit card holders billing address.

All shipping prices are flat fees listed for deliveries within the Continental US only. Shipping costs include full insurance up to the value of the item being shipped. As per FedEx Damage Claim Policy, customers have 20 days to report shipping damages since package delivery. After that period NO shipping damage claims will be satisfied by the FedEx. It is the customers responsibility to notify us about any shipping damages in a proper timeframe.

Small accessories, hand pumps, repair kits or bags that have been damaged during shipment must be sent back for replacement as per our Warranty Policy. Please visit Contact Us page for Return address.

Once the boat has been shipped, you will receive an email from FedEx with a tracking number. Please contact FedEx at 1800GOFEDEX or www.FedEx.com to follow provided tracking number, and to ensure receiving of the package. Please email us at support@boatstogo.com if you need tracking number.

After the 3rd attempt to deliver the package, FedEx will send it back unless you contact FedEx at 1800GOFEDEX to arrange a local pick up. Customers are responsible for package receiving and all associated shipping charges.  

If the order has been cancelled after it has been already shipped out, or refused to be accepted, the appropriate shipping amount will be deducted from the total of refund. Shipping charges are NOT refundable. Please call FedEx at 1800GOFEDEX and ask for a supervisor or CAT if you need assistance or have special requests. Don't wait for the 3rd attempt as it might be too late.

If items are on back order, we will ship all pre-ordered boats the same day they arrive in our warehouse.

Local pickup is available by appointment only. Please visit the Contact us page for Warehouse location. Payment in advance is required unless paid in cash. Please email or call 866-299-7740 for an appointment.  

 
SHIPPING OUTSIDE OF LOWER 48 STATES & ABROAD:

To arrange shipping abroad, customers need to locate shipping company of their choice that will handle shipping from our warehouse in North Miami to customer's location outside of US. 

See dimensions of boxes below. Our warehouse address is BoatsToGo, 1945 NE 149 str, North Miami, FL 33181, USA. Open between 11AM and 3PM ET, Mon-Fri.

One of suggested companies that can handle international shipping is: www.MyUS.com. Here is email from our customer in Australia who ordered boat from us using MyUS.com: "Received our 15 ft Dark Gray Expedition KaBoat SK470XLD today. How good is a twelve day delivery from date of order to delivery in Queensland, Australia. Seriously impressed, the quality of the Saturn Kaboat is much more than I expected. More than happy with our purchase and I just wanted to say thank you for your assistance and patience. Excellent service."

In case if pickup is arranged from our warehouse, customer pays us only for merchandise, and pay ALL shipping charges directly to the carrier of their choice.

If we have to ship to freight company of customer choice within Continental US, then standard FedEx shipping cost per boat model has to be included in a total payment.

Please refer to our Payment Policy for accepted forms of payments for shipment abroad of US. Please email us with your shipping address to request Pro-Forma Invoice if needed.

Please note, that in an unlikely event that received merchandise, or any of its parts need to be replaced for any reasons, warranty or not, BoatsToGo will deliver replacement parts to the Freight Forwarder of your choice ONLY within the lower 48 states. Customers outside of US are responsible for ALL charges associated with shipping of merchandise from US to destinations abroad. BoatsToGo will not be responsible for shipping charges abroad of US. Please refer to our Warranty Policy for more information.

 
SD 430/470 dimension: 59x29.5x14"
SD 430/470 floor dimensions: 48x28x6"
SD 230/260/RD365/FD365 dimensions: 41x24x12"
SD 290/330 dimensions: 45x24x13" 
SD 365/385 dimension: 52x28x13"
SD 385 floor dimensions: 42x28x5"
SK396/430/470 dimensions: 45x24x13"
RK375/396 dimensions: 45x24x13"
Dimensions and weights are also posted at each corresponding models web pages, in technical specifications tables. 

Caribbean &  Latin America. We recommend TROPICAL SHIPPING freight company that has local offices all over Caribbean, Bahamas and Dominican (US address: 9505 NW 108TH AVENUE, MEDLEY, FL 33178, Phone: 305-805-7400). Please visit Tropical Shipping web site to find your nearest office. Average freight shipping costs starting from $120 per boat including pick up. 

For shipping to Puerto Rico we recommend Kestrel Liner Agencies, (305) 805-7420, 9505 NW 108th Ave, Medley, FL. Approx $175 shipping for SD385 size boats. $75 Trans Caribe Freight shipping and around $40 for pick up (includes delivery in San Juan) 

Customers have to call a Freight Company directly to get a price quote and/or arrange pick up from our warehouse. Please refer to our Payment Policy for accepted forms of payments.


Shipping to Alaska and Hawaii via FedEx Ground may be very expensive. Around $400 for a medium size boat to $800 for 14' SD430. But customers may save on shipping by arranging delivery  via freight companies delivering goods from mainland to Hawaii or Alaska. For example, Seattle to AK:  Alaska Marine Lines, 5615 W MARGINAL WAY SW,  SEATTLE  WA, 98106, Tel (206) 764-8346 or  SOUTHERN ALASKA FORWARDERS, 646 S HOLGATE ST, SEATTLE WA, 98134 Tel (907)-424-3286. Customers will pay our regular FedEx Ground shipping to Seattle, plus around $40-$50 for delivery from Seattle to Alaska. Customers have to call forwarders directly to arrange shipping details. Please lookup forwarding companies on Google. BOATSTOGO, Inc is NOT Responsible for shipping damages that may occur during shipment to Alaska. Customers are responsible for all shipment of replacement parts to AK. Please refer to our Payment Policy for accepted forms of payments.

Shipping To Singapore: Singapore buyers can use the services provided by Singapore Post (vPOST). The shipping cost is generally lower by 30%. Please refer to the website www.vpost.com.sg to find out the shipping cost. For example, the vPOST shipping cost for an SK396 (volume weight 28.6Kg) is $191.42. You can compare to FedEx shipping costs at www.FedEx.com. Please refer to our Payment Policy for accepted forms of payments.
 
SHIPPING ERROR POLICY:
Despite doing our best to avoid such shipping errors, as sending incorrect items to customers, there is always a small chance that shipping mistakes may occur. In order to best suit our customer's needs, we are constantly increasing and changing the variety of merchandise that we offer. In the unlikely event that a shipping error occurs, we will issue a pickup call tag within the lower 48 states to start the replacing process. As soon as the original item is received back and inspected for full completeness, we will send a replacement item via our standard method of shipping. Sorry, no exceptions. We can't send a replacement until the first item is received back and inspected. We do not offer express shipping for replacement items, only regular Ground services.
 
LOST OR SHIPPING DAMAGE POLICY:

All merchandise is inspected before shipping at manufacturer's facility and/or at the BoatsToGo shipping warehouse. All merchandise is shipped well packaged and insured for the full value of the merchandise. Once merchandise is picked up from the BoatsToGo warehouse by a third party shipping carrier, it becomes it's responsibility to insure delivery in good condition. BoatsToGo has no control over the delivery process of the shipping carrier, and therefore BoatsToGo will NOT be responsible for ANY damages or loses that occurred during shipping by third party shipping carriers. Shipping carrier is directly responsible for ALL shipping or related damages.

  • Once customer receives the package with merchandise, they are suggested to inspect the item for signs of visible damages. 

  • A damage claim should be submitted within 20 days of delivery. Please click here to download claim form.

  • All loses or damages which occurred during shipping are to be handled by customers directly with the third party shipping carrier by filing appropriate claim. 

  • At its discretion, BoatsToGo may assist customers with the necessary paperwork and delegate all rights for the settlement directly to the customer.

PAYMENT POLICY:

Click Here to read our Payment Policy.