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| Order ON-LINE, or Call Toll Free 866-299-7740, 9am-10pm ET. Local Numbers 786-556-3653, 786-556-3610
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SHIPPING POLICY - PLEASE READ CAREFULLY.
Due to high value of inflatable boats and
Credit Card Fraud Protection policies, we ship boats and rafts
ONLY via FedEx Ground with Signature Confirmation.
Boats or rafts CANNOT be left unattended
under the door, on a backyard, on a porch, or with a neighbor.
NO EXCEPTION. Customer signature is required as a proof of
delivery. FedEx may accept timeframe for delivery or hold item
for pickup at a local Facility per customer request. Please
call 1800-GO-FEDEX for details.
- Question: What if I am working
whole day, why you can't ask FedEx to leave boat under my
door?
- Answer: First, in order to be
protected from credit card fraud, we have to have credit
card holder signature on file with a FedEx. Second, if
item left under the door and later stolen who would be
responsible for loss? Customer signature on file with a
FedEx is the only way for us to have proof of delivery.
If order for the boat or raft has been
placed via credit card, we will ship ONLY to the same
address as your credit card billing address. Check orders
can be shipped anywhere in Continental US or Canada.
- Question: Why can't I have my boat
shipped to different address when I pay with a credit
card?
- Answer: According to credit card
security regulations, in order to be protected from credit
card fraud and chargebacks, item has to be shipped ONLY to
the credit card holder billing address with a signature
confirmation.
Local pickups are available by appointments
only. Please visit Contact us page
for Warehouse location. Payment in advance is required unless
paid in cash. Please email or call
866-299-7740 for appointment.
Shipping prices are listed for deliveries in Continental US
only. Please see below for shipping outside of Continental US.
Process time for items in stock is 1-2 days.
Ship Time is 3-9 days
depending how far are you from Miami, FL. Please allow 5-10 days for
Total Delivery Time.
Shipping costs include full
insurance up to the value of item being shipped. In case of
unlikely event, that item has been damaged during shipment, we
will file a claim to recover loses. That may take 3-4 weeks.
As per FedEx Damage Claim Policy, customers
have 20 days to report shipping damages since package
delivery. After 20 days period NO shipping damage claims will
be satisfied by the FedEx. It is customers responsibility to
notify us about any shipping damages in a proper timeframe.
Small accessories, hand pumps, repair kits
or bags that has been damaged during shipment has to be send
back for replacement as per our warranty policy. Please visit Contact
us page for Return address.
Once boat has been shipped, you
will receive email from FedEx with a tracking number. Please
contact FedEx at 1800GOFEDEX or www.FedEx.com to follow provided tracking number, and to insure
receiving of the package.
After 3rd attempt to deliver
package, FedEx will send it back unless you will contact FedEx
to arrange local pick up. Customers are responsible
for package receiving and all associated shipping charges.
If order has been canceled after it has been already shipped,
appropriate amount will be deducted from total of refund.
Please call FedEx and ask for supervisor or CAT if you need
assistance or have special requests. Don't wait for 3rd
attempt as it might be too late.
If items are on a back order, we will
ship all pre-ordered boats same day as they arrive in our
warehouse. We will take all pre-ordered boats
directly to local FedEx facility and ship same day.
Canadian
customers must pay REFUNDABLE DEPOSIT that will
cover duty, taxes and brokerage fees. $250 deposit for
SD260/290/330 and Kayaks/KaBoats. $325 deposit for
SD365/RD390. $400 deposit for
SD385/430.
According to the FedEx Service Guide, if Duty & Taxes
cannot be collected from the recipient, then the shipper is
ultimately responsible for these fees. FedEx Ground does not
collect the fees upon delivery. The broker that FedEx Trade
Networks uses, releases the package and attempts to collect
the fees later.
- Question: Why you don't provide
duties and taxes amount in advance?
- Answer: Duties and taxes are
varies depending from your location in Canada as different
provinces has different sales taxes, etc. Therefore we
don't know exact amount of duties and taxes until you
will receive bill from FedEx. Bill from FedEx will consist
of Duty & Taxes, GST/HST (local tax), Brokerage Fees
and Disbursement Fees. Bill should not exceed deposit
amount. You may contact FedEx Trade Networks directly to get estimation of duties and taxes.
Tel # 866-463-8682. You will need boat value and code
40169400000 for South Korean inflatable boats.
- Question: Why do I have to pay
refundable deposit?
- Answer: It is a
FedEx International policy to release Ground packages
without collecting duty and taxes in order to expedite on-time
delivery. FedEx Trade Network will bill customers couple
of weeks later after package has been delivered. However, due to the fact that
"some" Canadian customers failed to pay
FedEx bills, we are now collecting refundable deposits in
order to insure on-time payments.
- Question: Why deposit for SD365, SD385 and SD430 is more?
- Answer: Increase in deposit for some of
models based on previous experience dealing with Canadian customers.
SD365 duties/taxes may reach up to US$320 in some
provinces with higher tax. Ontario has highest tax in
Canada. SD385 and SD430 boats are
shipped in two separate boxes. Box with a tubes insured for the full value of the
boat. Box with a plywood floor insured for $399 - full
value of the floor itself. FedEx does not allow set value
for customs less then insured value. Therefore custom
duties for SD385 and SD430 boats are higher then other
models.
- Question: How can I find out how much
duties and taxes I will pay?
- Answer: To estimate duties and taxes
please contact FedEx at 1800GOFEDEX, and provide value of
item and your location in Canada. Total amount consist of
following: duty, GST customs, brokerage, PST and duty disbursement.
For more info please contact FedEx.
- Question: Why declared duties/taxes value
for boat with plywood/aluminum floor is higher than what I
paid for the boat?
- Answer: Hardwood floor boats are shipped
in 2 separate packages because FedEx Ground does not
accept packages above 150 lbs. As per FedEx regulations we
have to declare same custom value of the package as its
insured value. Insured value of the boat tubes is what you
paid for the boat, while insured value for the floor is
what it costs to replace it. For example, we have to
insure (declare value) SD430 boat tubes for its full value
of $1250 because if package is lost or damaged we have to
recover its full value. At the same time, we insure
(declare value) package with a floor for $299, because
that is how much it costs to replace plywood/aluminum
floor if it lost or damaged. The boat is useless without
the floor, and no use for the floor without the boat.
Therefore, total declared value of SD430 boats is
$1250+$299=$1549. Total duties/taxes for declared value of
$1549 will not be larger than $400 refundable deposit that
we collect at the time of sale.
IMPORTANT: Shipping by FedEx to
Canada varies depending how far are you from US border. Please visit
www.FedEx.com
web site, and using weight/dimensions table provided below, get a price
quote for item that your are ordering. Please make sure that
shipping quote does not exceed our posted shipping price. If
actual shipment to your location in Canada would be more then
our posted shipping prices, we will deduct difference from
refundable deposit.
Caribbean
Islands, Latin America and Puerto Rico, customers may arrange
shipping via freight company of their choice. However, your shipping
company has to pick up from our warehouse
in North Miami, zip 33160. We recommend TROPICAL
SHIPPING freight company that has local offices all over Caribbean
Islands, Bahamas, Dominican and Puerto Rico, (US address: 9505 NW 108TH AVENUE, MEDLEY, FL 33178,
Phone: 305-805-7400). Please visit Tropical
Shipping web site to find your nearest office. Average
freight shipping costs starting from
$120 per boat including pick up. Customers have to call
Freight Company directly to get a price quote and/or arrange pick up from our warehouse.
Shipping to Alaska via FedEx
Ground may be expensive. Around $400 for medium size boat by
FedEx Ground. But
customers may save on shipping by arranging delivery via
freight companies delivering goods from Seattle to AK: Alaska
Marine Lines, 5615 W MARGINAL WAY SW, SEATTLE
WA, 98106, Tel (206) 764-8346 or SOUTHERN ALASKA
FORWARDERS, 646 S HOLGATE ST, SEATTLE WA, 98134 Tel
(907)-424-3286.
Customers will pay our regular FedEx Ground
shipping to Seattle, plus around $40 -$50 for delivery from
Seattle to Alaska. Customers have to call forwarders directly to arrange shipping details.
BOATSTOGO, Inc are NOT Responsible for shipping damages
that may occur during shipment to Alaska. Customers are
responsible for all shipment of replacement parts to AK.
Shipping To Singapore: Singapore
buyers can use the services provided by Singapore Post (vPOST).
The shipping cost generally lower by 30%. Please refer to the
website www.vpost.com.sg
to find out the shipping cost. For example, the vPOST shipping
cost for SK290G (volume weight 28.6Kg) is USD$191.42. You can
compare with FedEx shipping cost.
Shipping abroad of US: We will ship
to most countries outside of US in case:
- Payment is provided in a form of bank
wire transfer or Western Union.
- Customer will arrange ALL shipping
details including finding freight/shipping company that
will pickup from us and deliver to final destination.
Customer will pay all shipping charges directly to the
carrier of his choice.
Information necessary for receiving shipping quotes from www.FedEx.com
or any other shipping/freight companies as following:
Shipping from Zip Code 33181, North Miami, FL to
your ZIP code. Service: FedEx Ground. Insurance: value of
item.
| 1
box |
SD230 |
SD260 |
SD290 |
SD330 |
SD365 |
| Tube
Weight |
70
lbs |
80
lbs |
85
lbs |
90
lbs |
100
lbs |
| Packing
size |
52"x25"x12" |
43"x22"x14" |
45"x22"x15" |
45"x22"x15" |
51"x24"x12" |
| 2
boxes per package |
SD385 |
SD430 |
| Box
1 (Tubes)
Weight |
114
lbs |
145
lbs |
| Box
2 (Floor)
Weight |
70
lbs |
90
lbs |
| Box
1 (Tubes)
Packing size |
51"x24"x12" |
63"x28"x20" |
| Box
2 (Floor)
Packing size |
41"x30"x4" |
51"x28"x5" |


1-800-GO-FEDEX
Click
Here to read our Payment Policy.
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