SHIPPING POLICY - PLEASE READ CAREFULLY.

Due to high value of inflatable boats and Credit Card Fraud Protection policies, we ship boats and rafts ONLY via FedEx Ground with Signature Confirmation.

• Shipping to Canada.
• Shipping to Caribbean, Bahamas, Puerto Rico and Dominican.
• Shipping to Alaska.
• Shipping to Singapore.
• Shipping to other countries.

Boats or rafts CANNOT be left unattended under the door, on a backyard, on a porch, or with a neighbor. NO EXCEPTION. Customer signature is required as a proof of delivery. FedEx may accept timeframe for delivery or hold item for pickup at a local Facility per customer request. Please call 1800-GO-FEDEX for details.

• Question: What if I am working whole day, why you can't ask FedEx to leave boat under my door?
• Answer: First, in order to be protected from credit card fraud, we have to have credit card holder signature on file with a FedEx. Second, if item left under the door and later stolen who would be responsible for loss? Customer signature on file with a FedEx is the only way for us to have proof of delivery.

If order for the boat or raft has been placed via credit card, we will ship ONLY to the same address as your credit card billing address. Check orders can be shipped anywhere in Continental US or Canada.

• Question: Why can't I have my boat shipped to different address when I pay with a credit card?
• Answer: According to credit card security regulations, in order to be protected from credit card fraud and chargebacks, item has to be shipped ONLY to the credit card holder billing address with a signature confirmation.

Local pickups are available by appointments only. Please visit Contact us page for Warehouse location. Payment in advance is required unless paid in cash. Please email or call 866-299-7740 for appointment.

Shipping prices are listed for deliveries in Continental US only. Please see below for shipping outside of Continental US.

Process time for items in stock is 1-2 days. Ship Time is 3-9 days depending how far are you from Miami, FL. Please allow 5-10 days for Total Delivery Time.

Shipping costs include full insurance up to the value of item being shipped. In case of unlikely event, that item has been damaged during shipment, we will file a claim to recover loses. That may take 3-4 weeks.

As per FedEx Damage Claim Policy, customers have 20 days to report shipping damages since package delivery. After 20 days period NO shipping damage claims will be satisfied by the FedEx. It is customers responsibility to notify us about any shipping damages in a proper timeframe.

Small accessories, hand pumps, repair kits or bags that has been damaged during shipment has to be send back for replacement as per our warranty policy. Please visit Contact us page for Return address.

Once boat has been shipped, you will receive email from FedEx with a tracking number. Please contact FedEx at 1800GOFEDEX or www.FedEx.com to follow provided tracking number, and to insure receiving of the package. 

After 3rd attempt to deliver package, FedEx will send it back unless you will contact FedEx to arrange local pick up. Customers are responsible for package receiving and all associated shipping charges.  

If order has been canceled after it has been already shipped, appropriate amount will be deducted from total of refund. Please call FedEx and ask for supervisor or CAT if you need assistance or have special requests. Don't wait for 3rd attempt as it might be too late.

If items are on a back order, we will ship all pre-ordered boats same day as they arrive in our warehouse. We will take all pre-ordered boats directly to local FedEx facility and ship same day.

Canadian customers must pay REFUNDABLE DEPOSIT that will cover duty, taxes and brokerage fees. $250 deposit for SD260/290/330 and Kayaks/KaBoats. $325 deposit for SD365/RD390. $400 deposit for SD385/430. 

According to the FedEx Service Guide, if Duty & Taxes cannot be collected from the recipient, then the shipper is ultimately responsible for these fees. FedEx Ground does not collect the fees upon delivery. The broker that FedEx Trade Networks uses, releases the package and attempts to collect the fees later.

• Question: Why you don't provide duties and taxes amount in advance?
• Answer: Duties and taxes are varies depending from your location in Canada as different provinces has different sales taxes, etc. Therefore we don't know exact amount of duties and taxes until you will receive bill from FedEx. Bill from FedEx will consist of Duty & Taxes, GST/HST (local tax), Brokerage Fees and Disbursement Fees. Bill should not exceed deposit amount. You may contact FedEx Trade Networks directly to get estimation of duties and taxes. Tel # 866-463-8682. You will need boat value and code 40169400000 for South Korean inflatable boats.
• Question: Why do I have to pay refundable deposit?
• Answer: It is a FedEx International policy to release Ground packages without collecting duty and taxes in order to expedite on-time delivery. FedEx Trade Network will bill customers couple of weeks later after package has been delivered. However, due to the fact that "some" Canadian customers failed to pay FedEx bills, we are now collecting refundable deposits in order to insure on-time payments. 
• Question: Why deposit for SD365, SD385 and SD430 is more?
• Answer: Increase in deposit for some of models based on previous experience dealing with Canadian customers. SD365 duties/taxes may reach up to US$320 in some provinces with higher tax. Ontario has highest tax in Canada. SD385 and SD430 boats are shipped in two separate boxes. Box with a tubes insured for the full value of the boat. Box with a plywood floor insured for $399 - full value of the floor itself. FedEx does not allow set value for customs less then insured value. Therefore custom duties for SD385 and SD430 boats are higher then other models.
• Question: How can I find out how much duties and taxes I will pay?
• Answer: To estimate duties and taxes please contact FedEx at 1800GOFEDEX, and provide value of item and your location in Canada. Total amount consist of following: duty, GST customs, brokerage, PST and duty disbursement. For more info please contact FedEx.
• Question: Why declared duties/taxes value for boat with plywood/aluminum floor is higher than what I paid for the boat?
• Answer: Hardwood floor boats are shipped in 2 separate packages because FedEx Ground does not accept packages above 150 lbs. As per FedEx regulations we have to declare same custom value of the package as its insured value. Insured value of the boat tubes is what you paid for the boat, while insured value for the floor is what it costs to replace it. For example, we have to insure (declare value) SD430 boat tubes for its full value of $1250 because if package is lost or damaged we have to recover its full value. At the same time, we insure (declare value) package with a floor for $299, because that is how much it costs to replace plywood/aluminum floor if it lost or damaged. The boat is useless without the floor, and no use for the floor without the boat. Therefore, total declared value of SD430 boats is $1250+$299=$1549. Total duties/taxes for declared value of $1549 will not be larger than $400 refundable deposit that we collect at the time of sale.

IMPORTANT: Shipping by FedEx to Canada varies depending how far are you from US border. Please visit www.FedEx.com web site, and using weight/dimensions table provided below, get a price quote for item that your are ordering. Please make sure that shipping quote does not exceed our posted shipping price. If actual shipment to your location in Canada would be more then our posted shipping prices, we will deduct difference from refundable deposit. 

Caribbean Islands, Latin America and Puerto Rico, customers may arrange shipping via freight company of their choice. However, your shipping company has to pick up from our warehouse in North Miami, zip 33160. We recommend TROPICAL SHIPPING freight company that has local offices all over Caribbean Islands, Bahamas, Dominican and Puerto Rico, (US address: 9505 NW 108TH AVENUE, MEDLEY, FL 33178, Phone: 305-805-7400). Please visit Tropical Shipping web site to find your nearest office. Average freight shipping costs starting from $120 per boat including pick up. Customers have to call Freight Company directly to get a price quote and/or arrange pick up from our warehouse. 

Shipping to Alaska via FedEx Ground may be expensive. Around $400 for medium size boat by FedEx Ground. But customers may save on shipping by arranging delivery  via freight companies delivering goods from Seattle to AK:  Alaska Marine Lines, 5615 W MARGINAL WAY SW,  SEATTLE  WA, 98106, Tel (206) 764-8346 or  SOUTHERN ALASKA FORWARDERS, 646 S HOLGATE ST, SEATTLE WA, 98134 Tel (907)-424-3286. Customers will pay our regular FedEx Ground shipping to Seattle, plus around $40 -$50 for delivery from Seattle to Alaska. Customers have to call forwarders directly to arrange shipping details. BOATSTOGO, Inc are NOT Responsible for shipping damages that may occur during shipment to Alaska. Customers are responsible for all shipment of replacement parts to AK.

Shipping To Singapore: Singapore buyers can use the services provided by Singapore Post (vPOST). The shipping cost generally lower by 30%. Please refer to the website www.vpost.com.sg to find out the shipping cost. For example, the vPOST shipping cost for SK290G (volume weight 28.6Kg) is USD$191.42. You can compare with FedEx shipping cost.

Shipping abroad of US: We will ship to most countries outside of US in case:

1. Payment is provided in a form of bank wire transfer or Western Union.
2. Customer will arrange ALL shipping details including finding freight/shipping company that will pickup from us and deliver to final destination. Customer will pay all shipping charges directly to the carrier of his choice.

Information necessary for receiving shipping quotes from www.FedEx.com or any other shipping/freight companies as following: 

Shipping from Zip Code 33181, North Miami, FL to your ZIP code. Service: FedEx Ground. Insurance: value of item.

1-800-GO-FEDEX

Click Here to read our Payment Policy.