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SHIPPING POLICY
By clicking the 'Submit / Place Order Button' at the
BoatsToGo Checkout page you acknowledge that you have read and understand the
Shipping Policy information page and agree to the terms mentioned herein.
| SHIPPING
OUTSIDE OF LOWER 48 STATES: |
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| SHIPPING
IN LOWER 48 STATES: |
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Due to high value of inflatable boats and
Credit Card Fraud Protection policies, we ship boats and rafts
ONLY via FedEx Ground with Signature Confirmation.
High value boats, kayaks and rafts CANNOT be left unattended
at the door, in the backyard, on the porch, or with a neighbor.
NO EXCEPTIONS! Customer's signature is required as a proof of
delivery. FedEx may accept the timeframe for delivery or hold
the item
for pickup at a local Facility as per customer request. Please
call 1800-GO-FEDEX for details.
- Question: What if I am working
the whole day, why can't you ask FedEx to leave boat at my
door?
- Answer: First, in order to be
protected from credit card fraud, we must have the credit
card holder's signature on file with FedEx. Second, if the
item is left at the door and later stolen, who would be
responsible for the loss? The customers signature on file with
FedEx is the only way for us to have proof of delivery.
If the order for the boat or raft has been
placed via credit card, we will ship ONLY to the same
address as your credit card billing address. Please visit our Payment
Policy for more information. Check orders
can be shipped anywhere in Continental US or Canada.
- Question: Why can't I have my boat
shipped to a different address when I pay with a credit
card?
- Answer: According to credit card
security regulations, in order to be protected from credit
card fraud and chargebacks, the item MUST be shipped ONLY to
the credit card holders billing address.
Local pickups are available by appointments
only. Please visit the Contact us page
for Warehouse location. Payment in advance is required unless
paid in cash. Please email or call
866-299-7740 for an appointment.
Shipping prices are listed for deliveries
within the Continental US
only. Please see below for shipping outside of the Continental US.
Process time for items in stock is 1-2 days.
Ship Time is 3-9 days
depending how far are you from Miami, FL. Please allow 5-10 days for
Total Delivery Time.
Shipping costs include full
insurance up to the value of the item being shipped. As per FedEx Damage Claim Policy, customers
have 20 days to report shipping damages since package
delivery. After that period NO shipping damage claims will
be satisfied by the FedEx. It is the customers responsibility to
notify us about any shipping damages in a proper timeframe.
Small accessories, hand pumps, repair kits
or bags that have been damaged during shipment must be sent
back for replacement as per our Warranty
Policy. Please visit Contact Us page for Return address.
Once the boat has been shipped, you
will receive an email from FedEx with a tracking number. Please
contact FedEx at 1800GOFEDEX or www.FedEx.com to follow provided tracking number, and to
ensure
receiving of the package.
After the 3rd attempt to deliver the package, FedEx will send it back unless you
contact FedEx at 1800GOFEDEX to arrange a local pick up. Customers are responsible
for package receiving and all associated shipping charges.
If the order has been cancelled after it has been shipped, the
appropriate amount will be deducted from the total of refund.
Please call FedEx and ask for a supervisor or CAT if you need
assistance or have special requests. Don't wait for the 3rd
attempt as it might be too late.
If items are on back order, we will
ship all pre-ordered boats the same day they arrive in our
warehouse.
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| SHIPPING
OUTSIDE OF CONTINENTAL US (Puerto Rico, Hawaii, USVI
& Alaska) |
| ATTENTION ALL CUSTOMERS REQUESTING SHIPPING OUTSIDE OF THE CONTINENTAL US: BoatsToGo will only be responsible for shipping charges associated with merchandise movement within the lower 48 states. In an unlikely event that received merchandise, or any of its parts need to be replaced, due to defect or damage, BoatsToGo will deliver replacement parts to the Freight Forwarder of your choice within the lower 48 states. Customers outside of US are responsible for shipping charges associated with shipping of merchandise from US to destinations abroad.
Please refer to our Payment
Policy for accepted forms of payments. |
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Shipping to Canada. Due to the
cumbersome duties/taxes procedures and excessive shipping/handling
charges by FedEx, we no longer ship merchandise to Canada
using our own FedEx account. Please refer to our Dealers page for
list of local Canadian dealers. The only way for us to ship to
Canada if payment is provided via Bank Wire Transfer or
Western Union for item only, and customer arranges pickup by
FedEx Ground using his/her OWN account. Please call
1800GOFEDEX to open account with FedEx. Request pickup or
email us your FedEx Ground shipping label along with a
Commercial Invoice to attach to the box with merchandise. You
will pay all shipping/customs directly to FedEx, not to us.
Please refer to our Payment Policy
for accepted forms of payments.
Caribbean
Islands, Latin America and Puerto Rico, customers may arrange
shipping via the freight company of their choice. However, your shipping
company has to pick up from our warehouse
in North Miami, zip 33160. We recommend TROPICAL
SHIPPING freight company that has local offices all over Caribbean
Islands, Bahamas and Dominican (US address: 9505 NW 108TH AVENUE, MEDLEY, FL 33178,
Phone: 305-805-7400). Please visit Tropical
Shipping web site to find your nearest office. Average
freight shipping costs starting from
$120 per boat including pick up.
For shipping to Puerto Rico we recommend Kestrel Liner
Agencies, (305) 805-7420, 9505 NW 108th Ave, Medley, FL.
Approx $175 shipping for SD385 size boats. $75 Trans Caribe Freight
shipping and around $40 for pick up (includes delivery in San Juan)
Customers have to call a Freight Company directly to get a price quote and/or arrange pick up from our warehouse.
Please refer to our Payment
Policy for accepted forms of payments.
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| Shipping to Alaska
via FedEx
Ground may be very expensive. Around $400 for a medium size boat
to $800 for 14' SD430. But
customers may save on shipping by arranging delivery via
freight companies delivering goods from Seattle to AK: Alaska
Marine Lines, 5615 W MARGINAL WAY SW, SEATTLE
WA, 98106, Tel (206) 764-8346 or SOUTHERN ALASKA
FORWARDERS, 646 S HOLGATE ST, SEATTLE WA, 98134 Tel
(907)-424-3286.
Customers will pay our regular FedEx Ground
shipping to Seattle, plus around $40 -$50 for delivery from
Seattle to Alaska. Customers have to call forwarders directly to arrange shipping details.
BOATSTOGO, Inc is NOT Responsible for shipping damages
that may occur during shipment to Alaska. Customers are
responsible for all shipment of replacement parts to AK.
Please refer to our Payment
Policy for accepted forms of payments.
Shipping to Hawaii is suggested
via Honolulu
Freight Service that has office in California at 1400 Date Street, Montebello, CA 90640. Tel: 800-777-4963.
You will need to contact above company to receive a
booking number. Please refer to our Payment
Policy for accepted forms of payments. Place order
on-line and select Payment by Check method to reserve
your item after you have confirmed fright charges with
above company. Enter freight company address into ship
to fields.
For example, 52"L X 28"W X
13"H 120lbs box, from LA to HI(Kauai) it costs
about $120. It's about $1/lb. Dock to Door.
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| Shipping To Singapore: Singapore
buyers can use the services provided by Singapore Post (vPOST).
The shipping cost is generally lower by 30%. Please refer to the
website www.vpost.com.sg
to find out the shipping cost. For example, the vPOST shipping
cost for an SK396 (volume weight 28.6Kg) is USD$191.42. You can
compare to FedEx shipping costs at www.FedEx.com.
Please refer to our Payment
Policy for accepted forms of payments. |
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Shipping abroad: We will ship
to most countries outside of US if:
- Payment is provided in a form of Bank
Wire Transfer or Western Union. Please refer to our Payment
Policy for accepted forms of payments.
- Customer arranges ALL shipping
details including finding freight/shipping company that
will pickup from us and deliver to the final destination.
Customer pays shipping charges directly to the
carrier of his/her choice. Or we can ship to that company in
US if shipping charges are covered.
The information necessary for receiving shipping quotes from www.FedEx.com
or any other shipping/freight companies is as following: Shipping from Zip Code 33181, North Miami, FL to
your ZIP code. Service: FedEx Ground. Insurance: value of
item.
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| Some products shipping
size dimensions in inches as below. Please visit item
page for exact size and weight: |
SD 430/470 dimension: 59x29.5x14
SD 430/470 floor dimensions: 48x28x6
SD 230/260/RD365/FD365 dimensions: 41x24x12
SD 290/330 dimensions: 45x24x13
SD 365/385 dimension: 52x28x13
SD 385 floor dimensions: 42x28x5
SK396/430/470 dimensions: 45x24x13
RK375/396 dimensions: 45x24x13
BK274/365 dimensions: 41x24x9 |
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| SHIPPING
ERROR POLICY: |
| Despite doing our best to avoid such shipping errors, as sending incorrect items to customers, there is always a small chance that shipping mistakes
may occur. In order to best suit our customer's needs, we are constantly increasing and changing the variety of merchandise that we offer.
In the unlikely event that a shipping error occurs, we will issue a pickup call tag within the lower 48 states to start the replacing process.
As soon as the original item is received back and inspected for full completeness, we will send a replacement item via our standard method of
shipping. Sorry, no exceptions. We can't send a replacement until the first item is received back and inspected. We do not offer express shipping for replacement items either. |
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| LOST
OR SHIPPING DAMAGE POLICY: |
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All merchandise is inspected
before shipping at manufacturer's facility and/or at the BoatsToGo
shipping warehouse. All merchandise is shipped well packaged
and insured for the full value of the merchandise. Once merchandise
is picked up from the BoatsToGo warehouse by a third party
shipping carrier, it becomes it's responsibility to insure
delivery in good condition. BoatsToGo has no control over the delivery process of the shipping carrier, and therefore
BoatsToGo
will NOT be responsible for ANY damages or loses that occurred
during shipping by third party shipping carriers.
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Once customer receives the package with merchandise, they are suggested to inspect
the item for signs of visible damages.
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A damage claim should be submitted within
20 days of delivery. Please click here
to download claim form.
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All loses or damages which occurred
during shipping are to be handled by customers directly
with the third party shipping carrier by filing appropriate
claim.
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At its discretion,
BoatsToGo may assist customers with the necessary paperwork
and delegate all rights for the settlement directly to the
customer.
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| PAYMENT
POLICY: |
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Click
Here to read our Payment Policy.
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