We are 100% confident that our boats, rafts and kayaks are of great quality and even better value. However, if upon receiving and inspecting your item you decide that you want to return it, you will have 30 days as of the date of shipment arrival to return it for a refund minus the shipping cost. Any additional fees associated with a purchase transaction will be deducted from amount of refund.
No refund for used or worn merchandise. Refunds and canceled orders will be issued via company check for amounts over $300. Please allow 7 - 14 days for delivery. Customers are responsible for charges associated with shipping of their orders. If order has been canceled after it has been already shipped out, appropriate amount will be deducted from total of refund.
|All returns should be sent via FedEx Ground to:|
1945 NE 149th street
North Miami, FL 33181
|ONLY after return authorization is received via email.|
Please read carefully for conditions of refund:
IMPORTANT: Returned item should be unused, and exactly in the same condition as you received it from us!
If you will decide to return boat, raft or kayak back for a refund:
We reserve the right to charge 20% restocking fees for items that was not packed same way as we send it to you, or have some kind of dirt, skid marks or footprints. If we have to clean this item after you, we will charge restocking fee.
QUESTION: Return policy states that only unused item can be returned. How can I make sure that I am happy with item without using it?
ANSWER: You might try item in water if that is absolutely imperative. However, it is your responsibility to bring item back to the BRAND NEW condition before sending it for a refund. That could mean that you would have to remove all signs of dirt, foot prints, sand, dust, etc. Wash and wipe away all water residue, pat it dry, and pack everything back the way it was when you received it. When we inspect returned item it should be in LIKE A BRAND NEW CONDITION, so that someone else may enjoy the same item without decreasing it value due to your trials.
Absolutely NO REFUND for items that were used, abused, dirty or scratched!