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7 Days Money Back Satisfaction
Guarantee.
We
are 100% confident that our boats, rafts and kayaks are of great quality and even
better value. However, if upon receiving and inspecting your
item you decide
that you want to return it, you will have 7(seven) days as of
the date of shipment arrival to return it for a
refund minus the shipping cost. Any additional fees associated
with a purchase transaction will be deducted from amount of
refund.
No refund for used or worn merchandise.
Refunds and canceled orders will be issued via company check
for amounts over $300. Please allow
7 - 14 days for
delivery. Customers are responsible for charges associated
with shipping of their orders. If order has been canceled
after it has been already shipped out, appropriate amount will be
deducted from total of refund.
| All returns should be sent
via FedEx Ground to: |
BoatsToGo, Inc
1945 NE 149th street
North Miami, FL 33181 |
| ONLY after return authorization is received. |
Please read carefully for
conditions of refund:
IMPORTANT: Returned item should
be unused, and exactly in the same condition as you received it from us!
- Carefully
unseal shipping box by removing packing tape from front.
Do not reap or damage shipping box.
- Please
take a quick note how items arranged in a box, and how boat
has been folded. You might need it in extremely unlikely
case if you will decide to pack
everything back for a return.
- Unfold
boat, raft or kayak on a clean surface free of debris, sand or water.
Tarp or plastic are recommended.
- Inflate
item using enclosed
pump for inspection. Do not throw away plastic bags.
- Carefully
inspect
boat without using it in water.
- Make
sure that you are happy with your purchase.
If you will decide to return boat, raft
or kayak back for a refund:
- Send email to sales@BoatsToGo.com
to request return authorization.
- IMPORTANT:
Click here to read how to
correctly fold deflated boat for compact storage.
- Fully
deflate all boat compartments and air floor. Electric
inflator/deflator is recommended.
- Immediately
after full deflation of compartment place valve pushpin in
upper position to avoid air getting back into compartment. To
do it press valve pushpin with a finger and rotate until
it will pop-up.
- Please
make sure that there are absolutely NO debris, dirt, sand
or water on deflated boat.
- Carefully
fold boat back to the same state as it was removed from
box. If air will remain in compartments, you will not be
able to close the box completely.
- Place
folded boat and all accessories back in a box and securely
seal it with a packing tape.
- You
are responsible for shipment arrangements back to us.
Please insure shipment for its value.
- We
recommend FedEx Ground service from FedEx staffed facility
as a cheapest way to send packages. Please visit www.fedex.com
for locations near you. Do not use authorized centers,
since they are charging extra fees.
- We
DO NOT recommend using UPS or USPS for returns. From our
experience, they are not
reliable and extremely inflexible. We are NOT responsible
for packages sent to us via UPS.
- Record
your tracking number and notify us via email once tracking
shows that item has been delivered back to us.
We reserve the right to charge 15%
restocking fees for items that was not packed same way as we
send it to you, or have some kind of dirt, skid marks or
footprints. If we have to clean this item after you, we will
charge restocking fee.
Absolutely NO REFUND for items that
were used, abused, dirty or scratched!
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