Results of customer survey for Saturn inflatable boats.

-- Original Message --
From: "BoatsToGo.com" <sales@boatstogo.com
Subject: Inflatable Boat - Please advise.
Date: Sat, 11 Dec 2004 20:42:45 -0500

From stevebak***@lineone.net
Hello

Some time ago you purchased SATURN inflatable boat at www.BoatsToGo.com
or via EBay auction.

I really hope that you enjoyed inflatable boat, and would really appreciate
your expert opinion about that boat.

Your feedback will provide valuable ideas how to improve quality of inflatable
boats.

Your honest answers (YES or NO) next to the question would be deeply appreciated.

- Are you satisfied with a quality of your boat?    Very much

- Did you have ANY problems with a boat?    no

- Do you use boat as dinghy for yacht or sailboat?    Tender for Yacht. Also for recreational use

- Did you install outboard motor?     Yes. 3.5hp

- Does boat hold air well overtime?     yes

- Did you find it to be difficult/time consuming to inflate/deflate boat?    no

- Are you happy with your purchase?    Very Happy

- Do you consider your boat to be overpriced?    no

- Did you have any problem with boat registration?    no

- Do you use boat often?    occasional use

- Would you recommend any improvement to the boat?    Cannot think of any

- Would you recommend our boats to your friends?    Yes

Best regards,
Ilya

www.BoatsToGo.com

FREE weekend phone calls! NO monthly fee, NO contract!

---
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----- Original Message -----

From: BoatsToGo.com

Sent: Saturday, December 11, 2004 8:50 PM

Subject: Inflatable Boat - Please advise

Dear Customer,

Some time ago you purchased 11' SATURN inflatable boat SD-330 at
www.BoatsToGo.com or via EBay auction.

I really hope that you enjoyed SD330 inflatable boat, and would really
appreciate your expert opinion about that boat. Your feedback will provide
valuable ideas how to improve quality of inflatable boats. Your honest
answers (YES or NO) on the same line, to questions would be deeply
appreciated.

- Are you satisfied with a quality of your boat? Yes. Very
- Did you have ANY problems with a boat? No
- Do you use boat as dinghy for yacht or sailboat? No
- Did you install outboard motor? Yes
- Does boat hold air well overtime? No
- Did you find it to be difficult/time consuming to inflate/deflate boat? Yes. Pump is slow.
- Are you happy with your purchase? Yes
- Do you consider your boat to be overpriced? No
- Did you have any problem with boat registration? No
- Do you use boat often? No
- Would you recommend any improvement to the boat? Better Pump
- Would you recommend our boats to your friends? Yes

Best regards,

Ilya

www.BoatsToGo.com

----- Original Message -----
From: "BoatsToGo.com" <sales@boatstogo.com
Sent: Saturday, December 11, 2004 5:53 PM
Subject: Your Inflatable Boat - Please Advise

Dear Customer,

Some time ago you purchased 11' SATURN inflatable boat SD-330 at
www.BoatsToGo.com or via EBay auction.

I really hope that you enjoyed SD330 inflatable boat, and would really
appreciate your expert opinion about that boat.
Your feedback will provide valuable ideas how to improve quality of
inflatable boats.
Your honest answers (YES or NO) on the same line, to questions would be
deeply appreciated.

- Are you satisfied with a quality of your boat? Very Much So!
- Did you have ANY problems with a boat? Yes, The hose for the pump
cracked on the 1st use.
- Do you use boat as dinghy for yacht or sailboat? No I use it for scuba
diving.
- Did you install outboard motor? Yes
- Does boat hold air well overtime? Yes
- Did you find it to be difficult/time consuming to inflate/deflate boat?
No
- Are you happy with your purchase? Absolutely
- Do you consider your boat to be overpriced? Not at all
- Did you have any problem with boat registration? No
- Do you use boat often? Every weekend so far.
- Would you recommend any improvement to the boat? A bow cleat for
anchoring would be handy
- Would you recommend our boats to your friends? Yes

Best regards,

Ilya

www.BoatsToGo.com

---
[This E-mail scanned for viruses by Declude Virus]

From: "BoatsToGo.com" <sales@boatstogo.com
Date: 2004/12/11 Sat PM 08:50:55 EST
Subject: Inflatable Boat - Please advise

Dear Customer,

Some time ago you purchased 11' SATURN inflatable boat SD-330 at
www.BoatsToGo.com or via EBay auction.

I really hope that you enjoyed SD330 inflatable boat, and would really
appreciate your expert opinion about that boat. Your feedback will provide
valuable ideas how to improve quality of inflatable boats. Your honest
answers (YES or NO) on the same line, to questions would be deeply
appreciated.

- Are you satisfied with a quality of your boat?    yes
- Did you have ANY problems with a boat?    no
- Do you use boat as dinghy for yacht or sailboat?    yes
- Did you install outboard motor?    yes
- Does boat hold air well overtime?    yes
- Did you find it to be difficult/time consuming to inflate/deflate boat?    no
- Are you happy with your purchase?    yes
- Do you consider your boat to be overpriced?    no
- Did you have any problem with boat registration?    yes
- Do you use boat often?    yes
- Would you recommend any improvement to the boat? no
- Would you recommend our boats to your friends?    yes

Best regards,

Ilya

www.BoatsToGo.com

---
[This E-mail scanned for viruses by Declude Virus]

Hello,
I did purchase the 11' inflatable and I am very satisfied with it in all
respects BUT I wrote you not too long after I tried to register it in
Pennsylvania. They refuse to give me my numbers for registration til I get a
proof of purchase and a bill of sale for the boat. Could you PLEASE help me
out with that so I could put the boat in the water this coming season.
Thank You

Blaise

Customer was instructed to download all paperwork from web site. Bill Of Sale was mailed to customer immediately after that request.

Thank you so much!!!! It has been a pleasure dealing with you. If I have any
other problems in this crazy state , I will let you know. I have passed the
word about my inflatable to the people at my marina and I am sure that when
they are ready to purchase, that they will contact you.
Thanks Again,
Blaise

----- Original Message -----
From: "BoatsToGo.com" <sales@boatstogo.com
To: <telebeep@hotmail.com
Sent: Saturday, December 11, 2004 8:49 PM
Subject: Inflatable Boat - Please advise

Dear Customer,

Some time ago you purchased 11' SATURN inflatable boat SD-330 at
www.BoatsToGo.com or via EBay auction.

I really hope that you enjoyed SD330 inflatable boat, and would really
appreciate your expert opinion about that boat.
Your feedback will provide valuable ideas how to improve quality of
inflatable boats.
Your honest answers (YES or NO) on the same line, to questions would be
deeply appreciated...

Pleased with the boat and would recommend your organization to others.

Very good boat.

Richard ****** M.D.
President, Doctors Research Group, Inc.

-----Original Message-----
From: BoatsToGo.com [mailto:sales@boatstogo.com]
Sent: Saturday, December 11, 2004 8:51 PM
To: telebeep@hotmail.com
Subject: Inflatable Boat - Please advise

Dear Customer,

Some time ago you purchased 11' SATURN inflatable boat SD-330 at
www.BoatsToGo.com or via EBay auction.

I really hope that you enjoyed SD330 inflatable boat, and would really
appreciate your expert opinion about that boat. Your feedback will
provide valuable ideas how to improve quality of inflatable boats. Your
honest answers (YES or NO) on the same line, to questions would be
deeply appreciated...

-----Original Message-----
From: BoatsToGo.com [mailto:sales@boatstogo.com]
Sent: Saturday, December 11, 2004 7:50 PM
Subject: Inflatable Boat - Please advise

Dear Customer,

Some time ago you purchased 11' SATURN inflatable boat SD-330 at
www.BoatsToGo.com or via EBay auction.

I really hope that you enjoyed SD330 inflatable boat, and would really
appreciate your expert opinion about that boat.
Your feedback will provide valuable ideas how to improve quality of
inflatable boats.
Your honest answers (YES or NO) on the same line, to questions would be
deeply appreciated.

- Are you satisfied with a quality of your boat? YES
- Did you have ANY problems with a boat? NO
- Do you use boat as dinghy for yacht or sailboat? NO
- Did you install outboard motor? YES
- Does boat hold air well overtime? YES
- Did you find it to be difficult/time consuming to inflate/deflate boat? NO
- Are you happy with your purchase? YES
- Do you consider your boat to be overpriced? NO
- Did you have any problem with boat registration? NO
- Do you use boat often? YES, in the summer. Not now, it's too cold for
boating.
- Would you recommend any improvement to the boat? I'm not crazy about the
way that the seats attach. I'm afraid that the straps on the pontoon might
pull out over time.
- Would you recommend our boats to your friends? YES

Best regards,

Ilya

www.BoatsToGo.com

----- Original Message -----
From: "BoatsToGo.com" <sales@boatstogo.com
Sent: Saturday, December 11, 2004 5:52 PM
Subject: Inflatable Boat - Please Advise

Dear Customer,

Some time ago you purchased 11' SATURN inflatable boat SD-330 at
www.BoatsToGo.com or via EBay auction.

I really hope that you enjoyed SD330 inflatable boat, and would really
appreciate your expert opinion about that boat. Your feedback will provide
valuable ideas how to improve quality of inflatable boats. Your honest
answers (YES or NO) on the same line, to questions would be deeply
appreciated.

- Are you satisfied with a quality of your boat? Yes
- Did you have ANY problems with a boat? Low abrasion resistance..2
patches needed
- Do you use boat as dinghy for yacht or sailboat? yes
Did you install outboard motor?   yes
Does boat hold air well overtime?   pretty well
Do you find it to be difficult/time consuming to inflate/deflate boat?   no
- Are you happy with your purchase?     yes
- Do you consider your boat to be overpriced?   not at all
- Did you have any problem with boat registration? have not registered
- Do you use boat often?   2 -3 times per month
- Would you recommend any improvement to the boat? none
- Would you recommend our boats to your friends? definately

Best regards,

Ilya

www.BoatsToGo.com

[This E-mail scanned for viruses by Declude Virus]

Comments from next customer email:

The abrasions came from the boat being tied up behind my big boat and the
wakes from passing boats rubbed it against my raised outdrive skeg.
Wore thru the outer layer in two places but I was able to patch them and
they are not leaking. The skeg is not sharp and it seems like the damage was
more easily done than I would have expected. It seems to take about 2
months for the boat to loose enough air all the way around to need
repumping. That is normal I am sure.
I will be ordering another seat for it since I see you have them at your
store now. Both my wife and I ride at the same time and I am tired of
sitting on the ice chest :)
Thanks,

HI,

Been very happy this past season - never used inflatable before and I
was surprised how comfortable it was.

My only request would be for a source for electric pump to inflate it -
if you don't have any yourself perhaps a link to a pump that could work
with the boat.

Thanks,

Stefan

BoatsToGo.com wrote:

Dear Customer,

Some time ago you purchased 11' SATURN inflatable boat SD-330 at
www.BoatsToGo.com or via EBay auction.

I really hope that you enjoyed SD330 inflatable boat, and would really
appreciate your expert opinion about that boat.
Your feedback will provide valuable ideas how to improve quality of
inflatable boats.
Your honest answers (YES or NO) on the same line, to questions would be
deeply appreciated...

Some time ago you purchased 11' SATURN inflatable boat SD-330 at
www.BoatsToGo.com or via EBay auction.

I really hope that you enjoyed SD330 inflatable boat, and would really
appreciate your expert opinion about that boat. Your feedback will provide
valuable ideas how to improve quality of inflatable boats. Your honest
answers (YES or NO) on the same line, to questions would be deeply
appreciated.

- Are you satisfied with a quality of your boat? YES!
- Did you have ANY problems with a boat?     NO!
- Do you use boat as dinghy for yacht or sailboat?    DINGHY
- Did you install outboard motor?    YES 6HP
- Does boat hold air well overtime?    YES
- Did you find it to be difficult/time consuming to inflate/deflate boat?    NO
- Are you happy with your purchase?    DEFINITELY
- Do you consider your boat to be overpriced?     NO
- Did you have any problem with boat registration?    NO
- Do you use boat often?     EVERY 2-3 WEEKS
- Would you recommend any improvement to the boat?    NON-SKID SURFACE FOR THE SEATS...THERE IS A TENDANCY TO SLIDE
- Would you recommend our boats to your friends? YES

Best regards,

Ilya